Slotmox Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how Slotmox ("Slotmox," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the Slotmox online gaming platform, including the website, mobile application, and all related services (collectively, the "Platform").

Slotmox is committed to protecting the privacy and security of your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all other applicable data protection laws and regulations in the Republic of the Philippines.

By registering an account on the Slotmox Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, Slotmox acts as the data controller in respect of the personal data collected through the Platform. As data controller, Slotmox determines the purposes and means by which your personal data is processed.

Slotmox has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the Slotmox DPO using the contact details provided in Section 13 of this Policy.

3. Data We Collect

Slotmox collects personal data from you in the following categories, depending on how you interact with the Platform:

3.1 Registration and Account Data

• Full legal name
• Date of birth (for age verification purposes — you must be 21 or older to use the Platform)
• Email address
• Mobile number
• Residential address (including city, province, and postal code)
• Username and encrypted password
• Government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's licence) where required for identity verification

3.2 Financial and Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., GCash account reference, PayMaya account reference, BPI, BDO, or Metrobank account details as applicable)
• Transaction amounts in Philippine Peso (₱)
• Bonus and promotional credit history

3.3 Gaming Activity Data

• Game session history, including games played, wagers placed, and outcomes
• Responsible gaming tool usage (deposit limits, session timers, self-exclusion requests)
• Bonus and promotion participation records

3.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session timestamps and duration
• Cookies and similar tracking technology data (see Section 7)

3.5 Communications Data

• Records of communications between you and the Slotmox support team, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

4. How We Use Your Data

Slotmox uses the personal data we collect for the following purposes:

Slotmox will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.

5. Legal Basis for Processing

Slotmox processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing is necessary for the performance of the contract between you and Slotmox, including account registration, transaction processing, and the provision of gaming services.
• Legal obligation: Processing is necessary for Slotmox to comply with applicable legal and regulatory obligations, including anti-money laundering requirements, age verification obligations, and reporting requirements under Philippine gaming regulations.
• Legitimate interests: Processing is necessary for the legitimate interests of Slotmox, including fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your rights and interests.
• Consent: Where Slotmox relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

Slotmox does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Slotmox may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors used to facilitate deposits and withdrawals on the Platform. These providers process your financial data solely for the purpose of completing your transactions.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged by Slotmox to verify your identity and age in compliance with applicable regulations.
• Regulatory and law enforcement authorities: Philippine gaming regulatory bodies, the National Privacy Commission, law enforcement agencies, and other government authorities where disclosure is required by law, court order, or regulatory directive.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform technology providers who process data on behalf of Slotmox under binding data processing agreements.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by Slotmox, subject to professional confidentiality obligations.

All third parties with whom Slotmox shares personal data are required to implement appropriate technical and organisational measures to protect that data and to process it only in accordance with Slotmox's instructions and applicable data protection law.

7. Cookies and Tracking Technologies

Slotmox uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform to enhance your experience, maintain session security, and analyze Platform usage. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations, to provide a more personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, enabling Slotmox to identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Slotmox Platform. Slotmox does not use third-party advertising cookies or cross-site tracking technologies.

8. Data Retention

Slotmox retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations.
• Financial and transaction data: Retained for a minimum of five (5) years following the date of the transaction, in accordance with applicable financial record-keeping requirements.
• Gaming activity data: Retained for the duration of your account and for a minimum of three (3) years following account closure.
• Communications data: Retained for a minimum of two (2) years following the date of the communication, or longer where relevant to an ongoing dispute or regulatory matter.
• Technical and device data: Retained for a maximum of thirteen (13) months from the date of collection, unless required for longer retention for security or fraud investigation purposes.

Upon expiry of the applicable retention period, Slotmox will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Data Security

Slotmox implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Slotmox Platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security assessments, penetration testing, and vulnerability scanning
• Multi-factor authentication for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Slotmox will notify the National Privacy Commission and, where required, affected players in accordance with the timeframes prescribed by the Philippine Data Privacy Act of 2012.

10. Your Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in respect of your personal data held by Slotmox:

• Right to be informed: You have the right to be informed of how your personal data is collected, used, and processed, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data Slotmox holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by Slotmox. You may update certain account information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Slotmox's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is carried out by automated means.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that Slotmox has processed your personal data in violation of applicable data protection law.

To exercise any of the above rights, please contact the Slotmox Data Protection Officer using the contact details in Section 13. Slotmox will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with the requirements of the Philippine Data Privacy Act.

11. Children's Privacy

The Slotmox Platform is strictly intended for individuals who are at least twenty-one (21) years of age. Slotmox does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration process, and Slotmox reserves the right to request documentary proof of age at any time.

If Slotmox becomes aware that personal data has been collected from an individual under the age of 21, it will take immediate steps to close the relevant account, delete the associated personal data, and, where applicable, report the matter to the relevant regulatory authority.

If you believe that a minor has registered an account on the Slotmox Platform, please contact our support team immediately using the contact details in Section 13.

12. Changes to This Policy

Slotmox reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where a material change is made to this Policy, Slotmox will provide reasonable advance notice to registered players via email or a prominent notice on the Platform prior to the change taking effect.

The date of the most recent revision to this Policy is indicated at the top of this page. Your continued use of the Slotmox Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how Slotmox protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Slotmox, please contact our Data Protection Officer using the following details:

Slotmox Data Protection Officer
Email: [email protected]

For general support enquiries, you may also contact the Slotmox support team via live chat on the Platform, or by writing to: [email protected]

Slotmox aims to acknowledge all privacy-related enquiries within three (3) business days and to provide a substantive response within fifteen (15) business days. For account-related questions, you may also visit our FAQ page.